TERMS AND CONDITIONS

 

About Us 

NuEra was established in 2002 with a focus on printer repairs, that soon lead to stocking, sourcing and supplying printer parts 2 years later. Over the 8 years that followed, we established ourselves as reputable stockists of general IT-related spare parts.

Recognizing the demand for a competitive spare parts supplier with a thorough understanding of the refurbished sub-assembled industry, we took steps to become the go-to name that meets this demand. We are proud to service out clients with IT refurbishments that meet the global OEM standard, unlike many other players in our industry.

Today, we are authorised stockists and resellers of a growing collection of world-class IT brands. Our business has grown from strength to strength, maintaining a clear focus on customer-centricity and service excellence.

 

Use of Site

Users may only use this site to browse the content and make legitimate purchases. Users are not to use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase(s).

This site and the content provided herein may not be copied, reproduced, republished, uploaded, posted, transmitted or otherwise distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is also strictly prohibited. Any unauthorised use of this site and/or the materials contained herein may constitute legal violations, and as such, the appropriate legal actions will be taken against unlawful users.

 

Disclaimer of Warranty 

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. 
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions amongst these contents. 
Further, the Providers do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents.

The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including, without limitation, data loss, lost revenues and lost profit) which may result from the inability to use or the correct/incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. 
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

 

Our Rights 

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modifications to or withdrawal of this Website, and/or alter these Conditions from time to time, and your continued use of this Website (or any part hereof) following such change shall be deemed to be your acceptance of such alterations. It is your responsibility to check regularly to determine whether these conditions have been changed. If you do not agree to any changes to these Conditions then you must immediately stop using this Website.

We will use our reasonable endeavors to maintain this Website. This Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

 

Third Party Links 

In attempts to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 

Communication Preferences

By using this site, you consent to receiving electronic communications from NuEra relating to a) your account, and b) products and services. These communications may involve sending emails to your email address (and/or any other contact details provided during registration, or posting communications on this site, or in the “My Account” page or on NuEra’s social media properties) and will include notices about your account (e.g. payment authorisations or change in password, confirmation e-mails and other transactional information) and are part of your relationship with NuEra.

You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You should maintain copies of electronic communications by printing a paper copy or saving an electronic copy. You also consent to receiving certain other communications from NuEra, such as newsletters, special offers, member surveys and promotional announcements via email or other methods. Please review our Privacy Policy for further detail on our marketing communications.

 

Privacy Policy

NuEra is committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All of the information gathered via forms on this site is used to personally identify users that use this site. This information will not be used for any purpose other than that which is stated in these Terms & Conditions. None of this information will be knowingly or deliberately sold or otherwise made available to any other party by the Providers.

This site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time of access; the pages that you access, and the internet address of the website from which you linked directly to our site. This information is used to help improve the site, analyze trends, and further administer this site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone else.

Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please contact us at Sales2@nuerasa.co.za . By using this site, you signify your acceptance of our Privacy Policy. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections on this site; use any robot, spider, scraper or other automated means to access this site; decompile, reverse engineer or disassemble any software or other products or processes accessible through this site; insert any code or product or manipulate the content of this site in any way; or, use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with this site, including any software viruses or any other computer code, files or programs. If you do not agree to this policy, please do not make use of this site.

Your continued use of this website following the posting of changes to these terms will mean that you accept those changes. You agree not to use the site or any materials you may obtain through the site in a manner that violates any law. You also agree not to use the site to stalk, harass, or harm another individual, to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity.

You further agree not to interfere with or disrupt the site, servers or networks connected to the site or to use any data mining, robots, or similar data gathering or extraction methods or attempt to gain unauthorized access to any portion of the site or any other accounts, computer systems, or networks connected to the site, whether through hacking, password mining, or any other means. We may terminate or restrict your use of this site, without compensation or notice if you are, or if we suspect that you are (i) in violation of any of these Terms of Use or (ii) engaged in illegal or improper use of this site.

 

Product Availability 

Lead time is dependent on stock availability. Every effort is made to effect shipment of your order timeously, however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you via email and provide a revised shipping schedule.

We endeavor to keep you up to date about the status of your order. Delivery is estimated to take place within 5-7 days of your order being confirmed. We make every effort to meet these timelines, however circumstances may arise that prevent this and that are beyond our control. In such instances, a NuEra representative will contact you to provide an up-to-date expected delivery date.

 

Delivery Policy 

When you confirm a purchase with us, legal obligations arise and your right to refunding of monies (whether charged to your credit card or in any other way paid), is limited by our Terms & Conditions. You must not make any purchase through this site unless you understand and agree to all of our Terms and Conditions.

Once payment is made for a purchase, it is deemed that you have read and understood these terms and conditions for such a purchase. If you have any queries please contact us before making any purchases on this website.

 

Shipping 


We offer free shipping on all orders with a Shipping Address in Gauteng. For all other orders, shipping is charged in addition to the order total at a flat rate or ZAR120,00. This flat rate covers all main areas as well as outlying areas. Shipping fees are calculated during the checkout process.

 

Order Processing 

No orders will be processed until orders are fully confirmed and payment is received in full. Please contact Sales2@nuerasa.co.za  with any sales or payment related queries.

 

Refunds/Returns Policy 

Should you for any reason wish to cancel or return your purchase, you are required to advise us in writing at Sales2@nuerasa.co.za  of your wish to return the said goods. Goods must be returned to us undamaged and in their original packaging within 7 calendar days. Thereafter, no returns will be accommodated. Should goods become damaged or lost en route back to us, no money will be refunded.

 

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR). The total price of your order includes VAT, shipping costs and labour costs where applicable. We reserve the right to change pricing at any time without notice.

 

VCS

VCS is the preferred payment method for a number of online merchants. VCS enables us to process credit and debit card payments securely. Standard transaction fees as indicated by your bank apply.

 

Security Policy 

As a VCS merchant, NuEra is committed to providing secure online services. Encryption is used to protect the transmission of personal information when completing online transactions, and all encryption complies with international standards. The Merchant does not have access to credit card details.  

 

Monitoring 

We have the right, but not the obligation, to monitor any activity and content associated with this Website. Accordingly, we may investigate any reported violation of these Conditions or complaints and take any action that we subsequently deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from this Website).

 

Law 

These Conditions will be exclusively governed by and construed in accordance with the laws of South Africa, whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

 

Updating of these Terms and Conditions 

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time and without prior notice. Alterations to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s responsibility to periodically check these Terms and Conditions on this Website for changes or updates.

The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such alterations.

 

Consent 

I understand that all of the images, designs and trademarks are registered to NuEra and its associates, and hereby accept these Terms and Conditions.

I undertake not to copy/duplicate these elements either directly or indirectly in any way and understand the legal implications of doing so. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by NuEra for any civil action or any legal action deemed necessary against me.

 

Contact Details

Physical address:

Unit 1 & 2 Northlands Production Park

Epsom Avenue, Northriding

Randburg

2125

 

Postal address:

P.O. Box 10627

Fourways East

2055

 

Tel: +27 (0) 11 704-7009

Fax: +27 (0) 11 704-7029

Email Address: Sales2@nuerasa.co.za